- What payment methods are available?
Our payment gateway through Chase provides top-notch security for all transactions. You can pay for your orders using:
- Visa Debit
- Visa Credit
- Mastercard Credit
- Discover
- American Express
As you continue to earn TLC points, you will be able to use your points towards your orders.
- How can I update my payment method?
Visit the billing tab found under "Manage My Account" to add or delete payment methods. Your default payment method will be used when you place an order with TLC.
- What is my Feed by Breed Link and why should I share it?
Your Feed by Breed Link is a unique URL that you can share with new pet parents similar to your Pet Pro Nutrition link. However, this link will bring your referrals to your landing page with a specific formula and frequency recommendation. It will automatically apply a $5 off coupon when they checkout, offer them a gift, and link them as one of your referrals after they place their order.
This is the link you should share if you are a breeder or pet professional with a network of pet parents who will be buying the same TLC product for a specific breed of dog or cat. The formula recommendation on this page is based on your breed profiles.
- Where can I find the url to my personalized web page on TLC's retail website?
Every qualified TLC Pet Pro is provided with a personalized web page on our retail website at tlcpetfood.com
You can find your url at My Company here.
To further customize your web page, you can configure a Breed Profile where you can set the recommended TLC formula, Autoship frequency and allow pet parents to schedule their first order for a future date. The Breed Profile will have a separate URL assigned to it. Share this URL with pet parents to ensure they view the recommendations you prefer based on breed.
At any time, you can access the urls for your breed preferences by viewing My Breeds under your account. Click the link icon to copy the url and paste it into emails, texts, social media posts or wherever you might need it!
- What is my "Breed Profile"?
A breed profile will be displayed if your company works with specific breeds of dogs or cats. It can contain more than one breed and allows you to recommend a specific formula and Autoship recommendations to your pet parents based on the breed your work with. Your Breed Profile is also where you can find your "Feed by Breed" link to copy and share with your pet parents to order based on your breed-specific recommendations.
- What is "My Company"?
Your "company" tab holds an overview of your companies information and will be used when communicating with your referrals. This is also where your unique nutrition link is and can be copied to share with all your pet parents.