Pet parents who were entered into Litter Manager have been moved to the new system and will continue receiving communications via email based on:

  • Their pet’s Go Home Date
  • Whether they’ve met any of the goals (created a TLC account, placed an order scheduled an order using Autoship)

In the email communications they receive, they will be directed to your new personalized web pages, customized according to the breed profiles you already set up to use Litter Manager.

We’ve taken lessons learned from Litter Manager to tailor communications in order to provide new pet parents with quality information without bombarding their inboxes. Pet parents you entered into Litter Manager began receiving the updated communications immediately upon the launch of the new retail website.