Things look a little different here at tlcpetpro.com! Take a moment to learn where you can find the information you’re used to seeing and find out what’s new and exciting!
Account
Here you’ll find important information about your pet professional business, including your ‘Company Name’. This is also where you’ll find the URL to your personalized web page.
Manage your breed profiles and set the recommended TLC formula and Autoship frequency that makes sense for your breed. You’ll find an associated URL to your personalized webpage that will present your pet parents with the TLC formula and Autoship frequency associated with the breed.
You can find your order history, including invoices here. Simply click on the order ID to open a printable pdf version of your invoice.
Manage your payment methods through our secure payment gateway. All of your information is instantly encrypted and not visible to anyone after entering. When you have entered your payment methods, your Pet Pro Specialist and Pet Pro Account Manager are able to place your bulk orders on your behalf.
You can find and manage your shipping addresses here. Set your preferred address and label others to help you and your Pet Pro Specialist or Account Manager keep your TLC orders organized.
Loyalty Reporting
Your dashboard offers a high-level overview of your current performance. See things like your current level, your combined sales volume, a snapshot of your sales volume growth over time and a look at your new referrals.
Your Earnings report shows you a month by month snapshot of your total earnings; a breakdown of your personal purchases and referral purchases, along with points earned for each transaction.
When viewing your Earnings Report for the current month, you’ll be presented with each transaction for that month and any associated Base Points earned as well as your Potential Bonus points based on your current Level.
When viewing your Earnings Report for a date in the past, you are looking at the transactions accumulated for that month and their associated base points as well as any Bonus points that were awarded to you based on the Level reached for that month.
Your Points Report is like a bank ledger, demonstrating each and every points transaction that contributes to your Current Points Balance. This includes things like points spent on personal purchases.
Your Referrals Report displays your 25 most recent referrals by default, providing helpful information like whether they’re currently using Autoship, their registration date and more.
Pet Manager and Pet Manager Reporting
When you choose to use Pet Manager, you’ll gain insight into your recommendation you just won’t get anywhere else.
First, by entering pet parents as ‘New Pet Parent’ or ‘Contacts’ you’ll trigger communications sent on your behalf directing pet parents to your webpage. Pet Manager will update when your pet parents have created a TLC account, placed their first order and created an Autoship schedule.
Access historical Pet Manager reporting through the Pet Manager Performance and Pet Parent Report to see how well your groups of pet parents have converted to TLC customers over time.
Hint: You can also access Pet Manager Performance reporting for keeping track of helpful litter information like number of pets born to the litter, etc.,
The Pet Pro Scoop
Check out the TLC Pet Pro Scoop, the blog for TLC pet professionals! Find helpful tips, need to know industry news and a wealth of information to share with your pet parents; about TLC and our Whole Life Pet Food.
FAQs
Have questions about what’s changed with the Program or site? Visit the What’s New section of the blog and see if we’ve got you covered there. Visit our most common FAQs for general questions any time and remember, you can always reach out to your Pet Pro Specialist or Account Manager if you’re just not sure of something. Find their contact information any time here.
